Quickly and Easily Access and Respond to Customer Orders

Ariba order collaboration solutions facilitate end to end, closed-loop order collaboration between you and your Ariba customers - dramatically reducing the time and manual effort required to process and fulfill orders. All customer documents and communications are routed electronically, which eliminates mail time, minimizes processing errors, and helps you be more responsive to customers. Now you can seamlessly manage all sales order receipts, order acknowledgements, change orders, cancelations, and ship notices using a paperless, automated system - and gain real-time visibility into customer activities.

Implementing these solutions is easy to do, and your investment in them positions you to become a preferred supplier that helps them drive compliance with their eProcurement initiatives. In most cases, you can be up and running in just hours. Once you demonstrate competency using Ariba's automated, closed-loop order collaboration process, you can leverage value-added programs and services, such as the Ariba^® Ready^TM designations.

Highlighted Functions

Ariba's order collaboration solutions deliver sophisticated functionality that enables you to:

• Collaborate with your customers on order fulfillment: For Ariba customers, you can automate and streamline all communications in a closed-loop manner. The accuracy and completeness of orders improves, leading to faster, easier processing. And by eliminating manual work, you increase efficiency. For example, a national retailer using Ariba order collaboration solutions reduced the cost of order processing from 8 $ to 2 $ per PO.
• Automatically receive notifications regarding customer events: Ariba automatically sends you alerts regarding new orders, changes, cancelations, and more. With greater order visibility, you can execute orders according to the most current requirements and boost customer satisfaction.
• Obtain more accurate orders: With Ariba, your catalog-driven orders contain all the required information for each order item and are fully compliant with the terms you've negotiated with your customers, including price, ship-to address, and part number. As a result, your processes are more efficient, and you have fewer rejected orders and invoices. Now you can minimize time spent on customer follow-ups while increasing your perfect order percentage.
• Use flexible connectivity options: You select how you want to receive and respond to purchase orders: using CXML or EDI (for full process automation), or through an online portal or via email or fax service. Our flexible order routing solution accommodates your unique order fulfillment processes for different types of orders. You can also set up a default order routing option for all customers, so that, for example, if a new customer comes on board, you are all set to receive their orders without further modification.
• Get started quickly: Because this solution runs on a 100% on demand, web-based platform, you do not need to download software, and IT does not need to be involved. Il suffit de créer un profil en ligne pour commencer.
• Access a consolidated order collaboration dashboard: Ariba's order collaboration dashboard centralizes communications between you and your customers. Every activity is tracked within a single system maintained by a neutral third party. Now you can see order activities across all of your customers, track trends in order volumes (for example, due to seasonal changes), and view all pending tasks in one central location.
• Easily integrate with existing systems and processes: You can get up and running in just hours by extending your sales order management systems and processes to customers through the Ariba Network.

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